Return/Refund Policy

Return/Refund Policy for Good Game Family:

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Acceptable returns:
- We only accept returns for defective products, not for items ordered in the wrong size, color, or due to a change of mind.
- Sale items cannot be returned or exchanged.
- We don't sell handmade or customized items.

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Acceptable condition:
- Items cannot be returned or exchanged after they've been opened or used.
- Tags must still be attached, and items should be in their original packaging.
- Return rules are consistent for all members or shoppers.

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Return window:
- Customers have 30 days from product delivery to initiate returns.
- Items returned after this timeframe will not be accepted.

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Available refund(s):
- For damaged or defective products, Good Game Family offers a free replacement or refund within 30 days.
- No replacements or refunds for wrong size or color choices.
- We do not provide store credit; only full cash refunds are offered.

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Return costs:
- There is no return fee, but customers are responsible for return shipping costs.
- Handling fees are not applicable.
- We don't offer prepaid return labels.
- Return costs are uniform across countries and product types.
- Reduced fees are not provided for members or repeat customers.
- Items must be returned for a refund or replacement; no exceptions.

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Logistics:
- Customers should use the instructions provided when receiving the order email to start the return process.
- Alternatively, contact info@goodgamefamily.com for assistance.
- The return address is provided upon initiating the return process.
- Good Game Family only offers online returns; in-store returns are not available.
- Emailing support is necessary to start the return process.
- Including the receipt in the return box is not required.
- The return process is entirely self-service through the online form provided in the email when ordering.

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FAQ - Return/Refund Policy

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Return/Refund Policy FAQ for Good Game Family:

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Q: What items are eligible for return?
A: We only accept returns for defective products. Items ordered in the wrong size, color, or due to a change of mind are not eligible for return.

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Q: Can sale items be returned or exchanged?
A: No, sale items are final and cannot be returned or exchanged.

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Q: Do you accept returns for handmade or customized items?
A: We do not sell handmade or customized items, so this doesn't apply to our products.

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Q: Can items be returned after they've been opened or used?
A: No, items cannot be returned or exchanged once they've been opened or used.

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Q: Should items have tags attached, and should they be in their original packaging?
A: Yes, tags must still be attached, and items should be returned in their original packaging.

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Q: Do different members or shoppers have different return rules?
A: No, return rules are consistent for all members and shoppers.

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Q: How long do customers have to initiate returns?
A: Customers have 30 days from the date of product delivery to initiate returns.

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Q: What if items are returned after the 30-day timeframe?
A: Items returned after 30 days will not be accepted.

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Q: What refund options are available?
A: For damaged or defective products, we offer a free replacement or refund within 30 days. No store credit is provided; only full cash refunds are offered.

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Q: Is there a return fee?
A: There is no return fee, but customers are responsible for return shipping costs.

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Q: Are there handling fees?
A: No, handling fees are not applicable.

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Q: Do you provide prepaid return labels?
A: No, we do not offer prepaid return labels.

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Q: Do return costs vary by country or product type?
A: No, return costs are uniform across countries and product types.

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Q: Are reduced fees offered for members or repeat customers?
A: No, reduced fees are not provided for members or repeat customers.

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Q: Can an item be refunded or replaced without returning the original?
A: No, items must be returned for a refund or replacement; no exceptions.

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Q: How do customers initiate returns?
A: Customers should use the instructions provided in the order email or contact info@goodgamefamily.com for assistance.

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Q: Do you offer in-store returns in addition to online returns?
A: We only offer online returns; in-store returns are not available.

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Q: Do customers need to email support to initiate returns?
A: Yes, emailing support is necessary to start the return process.

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Q: Is including the receipt in the return box required?
A: No, including the receipt in the return box is not required.

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Q: Which parts of the return process are self-service?
A: The entire return process is self-service through the online form or by contacting info@goodgamefamily.com for assistance.

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If you still have questions, please contact us at info@goodgamefamily.com